Terms & Conditions
By playing at LlamaGaming.com ("the Casino"), You ("the Player") agree and acknowledge the terms and conditions laid down by LlamaGaming.com, and that accordingly you will at all times fulfil the obligations laid down by these terms and conditions.
* By accessing and consequently playing as a member of this website and Casino, you agree to abide by its rules and classifications. Thus by signing on and subsequently opening an account, playing the games, and contributing both in real money and fun games you are by definition agreeable to the terms not only in the process of your account but also in any reimbursement the site offers to you the player by way of a prize be it cash or any other reward mechanism.
* When necessary terms and conditions may be changed or altered the player accepts this as part of the prerogative of the website to do so when and if necessary. Though each change will be time and date-stamped, it is the responsibility of the player to check the terms at the time of deposit. This document takes effect at the initial registration but we encourage all players to check again prior to depositing.
* If for any reason the player is not satisfied totally with the terms and conditions laid out before them, then the player is within their rights to discontinue playing or should not even agree to sign on in the first place.
* Legal age restrictions are in force and strict adherences to the policies of age as agreed by the jurisdiction of the said territories to comply with the said law of that territory, or country. This is clearly defined by no player under the age of 18 years of age is permitted to play at LlamaGaming.com regardless of gender.
* Certain countries and jurisdictions do not allow web gaming to be practiced in their domain. Consequently it is the sole responsibility and only that of the player to observe and comply with the rulings laid down by the authorities in question. The delivery of the games can therefore only be legally made when the rules allow this, and the playing of the said games is only legally allowed at these times when the law allows. Games and activities that fall outside these parameters will not be permitted to be played or indeed downloaded. In this event legal ramifications could ensue if a player deliberately tries to play in restricted gaming areas. LlamaGaming.com cannot provide any legal counsel on these matters.
* LlamaGaming.com offers no representation of warranty, either implicit or explicit, regarding a Player's legal right to play in the Casino nor shall any of the Casino's employees, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents or retailers claim or been seen to claim authorization to make any such representations or warranties.
* Employees of the Casino, its licensees, distributors, wholesalers, subsidiaries, advertising, promotion or other agencies, media partners, retailers and members of the immediate families of each are not allowed to play the games for real money without prior consent from the Casino Director. Should such activity be discovered, the accounts will be immediately closed and all bonuses/winnings will be forfeit. Only the original deposit will be refunded and only to the initial source of the deposit.
* LlamaGaming.com Games are purely for entertainment value only. There is no requirement to deposit money or is there a requirement to play for money. Players can play without betting if they wish. Playing a game is entirely up to the player in question and they agree at their own discretion the risk involved. In playing, the Player accepts that they do not find or deem any game provided by the Casino in general to be offensive, objectionable, unfair, or indecent.
* In placing real bets, the Player acknowledges that they are legally permitted to do this within their jurisdiction territory or country. And furthermore accepts that LlamaGaming.com is exempt from providing any legality or otherwise for their participation in the procurement of real money play. The Player also agrees that there are no legal or other restrictions against playing at LlamaGaming.com within their jurisdiction, territory or country. This remains the sole and total responsibility of the Player to determine the legal eligibility of their participation.
* Entry to the Casino is allowed as personal entertainment. Entrance, access, use or re-use of the Casino for any other purpose or the Web site is forbidden.
LlamaGaming.com respectfully reserves the right to cancel any Player's account for any reason whatsoever at any time without notice to the Player. The remaining balance of the player's account should there be any will be either credited to his/her credit card and/or sent to the Player by cheque. Should there be cause for further investigation resulting in a fraudulent or illegal transaction then the Casino reserves the right, without recourse to disqualify any winnings and confiscate the said balance in the Casino account due to any of the following instances.
I. More than one account at the Casino or any other of our sites;
II. A mismatch on the Player's Casino account not matching the name on the credit card(s) that was used to make deposits on the account;
III. If a Player enters a Casino promotion and then cashes-in his money before fulfilling the particular promotion requirements;
IV. Incorrect or false registration information;
V. Not of legal age;
VI. If a player plays in a restricted area prohibited by law;
VII. If the Player has allowed or permitted (intentionally or unintentionally) another player to play on their own Casino account;
VIII. If an individual has not played in the Casino purely as an entertainment and has only participated in a professional capacity or in association with another player from another club or group or part thereof.
IX. If the Player has deliberately "charged back" any of the monies deposited on their credit card or into their LlamaGaming.com account;
X. If the Player is discovered to be cheating or that the Player has instigated a system (i.e. machines, computers, software or any other form of automation) to proliferate the cheat, that has been created especially for the Casino to lose revenue due to this operation.
Should LlamaGaming.com learn that any of the above rulings listed from I to X has been affected by the player at any other web based casino, then LlamaGaming.com will act accordingly.
* In acceptance of the said rulings the player agrees to partake in any promotional or advertising events / upon acceptance of any prize and/or winnings that has been accrued from LlamaGaming.com and thereby endorses the use of that players name for the said practice without any compensation or payment to the player., unless this is in violation of any law or ruling that could affect it. For example: Should a Player win a large jackpot and LlamaGaming.com wishes to advertise this, LlamaGaming.com withholds the right to use the Players' real name and post the win on the Casino site, or other offline or online publicly accessible media of LlamaGaming.com's choosing.
* In the event of a complaint or dispute in the Casino, the complaint must be submitted in writing/email to email@example.com within fourteen (14) days of the event happening. If the complaint is not received within this time, we will not address it. However, if there are extenuating circumstances; for example: A Player is incapacitated or otherwise unavailable for comment, we will address these issues on a case by case basis but reserve the right to invoke the 14 day rule above.
* Should there be a discrepancy in the result displayed, on the Player's Casino software and that of LlamaGaming.com and its software, the result will stand only on the Casino server software.
* Taxes on prizes and winnings are solely the responsibility of the player.
* At all times LlamaGaming.com has within its rights the ability to change or withdraw any of the games or activities within the Casino without recourse and without notice.
* Should a player abstain / self-exclude from the Casino for a period of 6 months or more then the Casino will be entitled to any balance in that players account and the sum forfeit. Should the player wish to withdraw this amount after this period, we will examine each situation on a case by case basis but reserve the right to invoke the above 6 month rule.
* The Player's account name is not transferable or changeable; the account name and password should be kept private at all times. The player is the only person permitted to participate in any activities within the Casino and is the only entitled to collect winnings and prizes if and when appropriate on their account.
* The Casino is not obliged to store user names or passwords should they be lost or misplaced; unless it is an error that is the responsibility of the Casino.
* LlamaGaming.com is not responsible for the functionality of the internet. In the case of malfunction this is the sole responsibility of the player and their system or system provider.
* If a player attempts to defraud the Casino or is proven to be a cheat by making false or given false information in order to secure a place in the casino, or maligns the casino in any way with false accusation or libellous statements, LlamaGaming.com will pursue the perpetrator using the full extent of law enforcement and its agencies in order to safeguard its reputation and will instigate any legal suits for damages against the said player and prosecute accordingly.
* The Player shall hold the Casino, its employees, officers, directors, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents and retailers risk free and shall fully underwrite the same from any and all costs, expenses, liabilities and damages whatsoever that could result because of: (i) the Player's entry, use, or reuse of the Web Site, (ii) the Player's use of any materials at the Web Site, (iii) the Player's entry, use, or reuse of the Casino's server, (iv) the Player's activity in the Casino and its games, or, (v) the Player's acceptance of any winnings or prizes.
* Furthermore the Player further indisputably agrees to indemnify LlamaGaming.com, its employees, officers, directors and any and all associated or affiliated persons or organizations against any and all costs, expenses, liabilities and damages arising from any legal or other action taken either by or against the Player arising from any and all action within the Casino and/or any of its employees, officers, directors and any and all associated or affiliated persons or organizations. This occurrence shall include (but not limited to) any legal implication that might arise as a result of the criminalization of online/Internet wagering within the Players jurisdiction, territory or country.
* LlamaGaming.com is the trade name of the Casino, and the Player has no rights to use or employ such a term, or any other terms, graphics, text, concepts or methodologies, by participating in the Web Site and the material contained therein.
* If any of the materials of the Casino games are interfered with mutilated, forged or damaged they become void and unusable. Regardless of how they are obtained whether physically or electronically. Material liability of the Casino games that contains any error is only limited to a replacement of the same material.
* Articles or products submitted for prize claims are deemed as property of the Casino and will not be returned. The Casino does not take any responsibility for lost, late, illegible, incomplete, damaged, mutilated, misdirected, or postage due mail, requests, for prize claims or entries.
* The use of the $ symbol denotes USA Dollars only (USD), the use of the £ symbol indicates Sterling Pounds only (GBP), the use of the € symbol is for Euros only (Euro), and the use of the Kr symbol is for Swedish krona only (SEK).
* LlamaGaming.com is dedicated to the privacy of its players and as such will publish only the first name and last initial of the player when required to do so.
* Progressive Jackpot winnings are paid in Euro. The amount involved will be subject to the Euro Progressive Jackpot amount on the Progressive Game played, and is given at the time the jackpot was successfully won.
* It is recommended that a player prints out all the necessary rules regulations and other information regarding their participation in the Casino, so as to avoid any possible misunderstanding or confusion as to the way the Casino operates.
* When creating an account at LlamaGaming.com, you are agreeing to receive SMS messages concerning bonuses, payouts and news updates from us. You may opt out of this service from 60 days after the account creation date.
* Player information is strictly confidential and is a private matter no solicitation or distribution will be given to or by any third party to ascertain the said information regarding a player.
* LlamaGaming.com is restricted to individuals of legal age of majority as determined in the jurisdiction in which the individual resides. You cannot play under any circumstances if you are not at least 18 years of age.
* Participation in the activities and games of the LlamaGaming.com is open only to residents of those jurisdictions where such participation is legal and not prohibited. Participation in the Game is void wherever prohibited by law.
* Eligibility is limited to new players who have registered a real account.
* Only one (1) Real Account per player, per household, address, e-mail address, credit card number, bank account, and environments where computers are shared (university, fraternity, school, public library, workplace, etc).
* Possible criminal or suspicious actions may be reported to the appropriate authority. When called upon to do so Players may be may need to produce certain verification documents when transacting with the casino in withdrawals or deposits. Proof of such could be clear photo identification, proof of address, credit card copies and purchase declaration forms. This requirement is to validate the security of our players and in compliance with Gaming regulations.
* If, while playing at LlamaGaming.com, you win a sum regarded by the Management as worthy of publicity, you agree to make yourself available for any event of such a nature arranged by LlamaGaming.com.
* Employees, officers and directors of LlamaGaming.com, its promotional or other agencies, licensees and licensors, service providers and any other associated or affiliated companies shall not be eligible for entry. The same terms shall apply to the direct families of such persons.
* We do not accept deposits or wagers from France, Italy, USA, The Netherlands and the Dutch Caribbean Islands which consist of Curacao, Aruba, Bonaire, St, Maarten, St. Eustatia and Saba.
* Only the original account holder is granted winnings, no transference is allowed. Any account that violates this term will be void and only the original deposited amount shall be returned.
* A confirmation receipt is sent out to Players upon every deposit, for future reference purposes.
* When making a credit or debit card deposit, the Player's account is debited immediately upon completion of the transaction. Refund requests will only be accepted if funds deposited have not been used in any way, and if refund application is made within 24 hours of the deposit.
* We recommend that the Player prints out all transaction data, the rules of the game, the cancellation regulations, and payment methods in order to avoid disputes at a later time and to keep them in an easily accessible location.
* LlamaGaming.com reserves the right to decline all, or part, of any bet requested.
* Should a dispute arise, you and LlamaGaming.com agree that the transaction log database will be the ultimate authority in such matters.
* LlamaGaming.com reserves the right to close or suspend a customer's account without notice.
* No credit will be offered by any employee of LlamaGaming.com, and all bets must be supported by sufficient funds in the customer account. LlamaGaming.com reserves the right to void any bet which may have inadvertently been accepted when the account did not have sufficient funds to cover the bet. Should funds be credited to a customer's account in error it is the customer's responsibility to inform LlamaGaming.com without delay. LlamaGaming.com will recover such funds by account adjustment.
* All winnings will be credited to the customer account. Any funds/winnings credited to an account in error are not available for use, and LlamaGaming.com reserves the right to void any transactions involving such funds, either at the time or retrospectively.
* LlamaGaming.com shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with LlamaGaming.com's website or its content; including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person's misuse of the site or its content or any errors or omissions in content.
* LlamaGaming.com actively monitors traffic to and from its websites. LlamaGaming.com reserves the right in its sole discretion to block access where evidence indicative of automated or robotic activity is found.
* Customers may only wager with the amount of cleared funds held in their account.
* Internet gambling may be illegal in the jurisdiction in which you are located; if so, you are not authorised to use your payment card to complete the transaction. However any bets accepted from such jurisdictions will stand, win or lose.
* By registering a new account, the customer is deemed to have accepted and understood all the rules, terms and conditions displayed on the website by LlamaGaming.com.
* LlamaGaming.com will seek criminal and contractual sanctions against any customer involved in fraud, dishonesty or criminal acts. LlamaGaming.com will withhold payment to any customer where any of these are suspected. The customer shall indemnify and shall be liable to pay to LlamaGaming.com, on demand, all costs, charges or losses sustained or incurred by LlamaGaming.com (including any direct, indirect or consequential losses, loss of profit and loss of reputation) arising directly or indirectly from the customer's fraud, dishonesty or criminal act.
Annex No. 1.
1. Absolute Restriction
No customers will be accepted from the United States, The Netherlands, Canada, United Kingdom, Spain, France and Italy.
2. Blacklisted Territories
The following territories are restricted for NetEnt games:
Afghanistan, Albania, Algeria, Angola, Australia, Cambodia, Czech Republic, Ecuador, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, South Korea, Sudan, Syria, Taiwan, Uganda, Yemen, Zimbabwe, Belgium, Bulgaria, Canada, Denmark, Estonia, France, Italy, Mexico, Portugal, Romania, Spain, United States of America and The United Kingdom
3. Branded Game Territories
a. Guns & Roses, Jimi Hendrix & Motörhead CANNOT be played or accessed in the following countries:
Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Tunisia, Turkey and Ukraine.
b. Universal Monsters (Frankenstein, the Bride of Frankenstein, Dracula, The Phantom of the Opera, Creature from the Black Lagoon and The Invisible Man), CAN ONLY be played in the following countries:
Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Slovakia, Slovenia, and Sweden.
Annex No. 2.
Due diligence / Know your client
Due to constantly developing regulations on the prevention of criminal activities and money laundering, and terrorism financing, LlamaGaming.com (further The Company) strictly implements anti-money laundering (AML) guidelines and procedures.
Due diligence (DD). Company`s customers should be subject to an DD process and record keeping.
Anonymous Accounts. Anonymous or ‘nominal’ account records are not permitted. Any existing anonymous accounts or accounts believed to be ‘nom de plume’ or that have inconsistent identification should be subject to appropriate due diligence to establish the identity and bona fides of the account holder at an early opportunity.
Duplicate/Multiple Accounts. Many customers wish to operate parallel accounts in order to segregate their gambling spend. Notwithstanding this activity, license holders must be able to identify and associate ‘linked’ accounts that may belong or be under the control of the same person.
Politically Exposed Persons (PEP). Company are required to make provision, on a risk sensitive basis, to respond to any attempt to gamble by any qualifying Politically Exposed Persons, i.e. any person holding significant public office (or who has held it at any time in the preceding year), having access to public funds or in a position of influence. PEPs include the readily identifiable family and associates of such persons. A risk based approach should be applied based on the value and scale of gambling and the location of such customer.
While we respect and honor the confidentiality of our clients, we are committed to undertaking thorough due diligence. As part of enhanced due diligence policy, know your client (KYC) policy is based on principles of partnership: if we know and understand our customers, they know and understand us. In case of enhanced due diligence clients could be invited to provide below listed documents to comply with our KYC policy (copy of the passport and utility bill or bank statement). The Company reserves the exclusive right to unilaterally decline any clients' application and/or terminate further provision of services without any statements or explanations to the client in case of breach of KYC policy.
This site is operated by Bunbury Ventures N.V. of E-Commerce Park Vredenberg, Willemstad, Curacao. Company number #138813, and operating under Curacao gaming license 8048/JAZ2017-073.
In case of customer complaint, please contact in the first instance firstname.lastname@example.org or +44 845 299 3715. Should your complaint not be handled satisfactorily and within 14 days, you can then contact email@example.com in order to escalate it. Please do ensure that you allow 14 days before escalating.
Bunbury Ventures bv95 Ltd process payments for Paysafe. End customers contract with Bunbury Ventures bv95 Ltd.
RESPONSIBLE GAMING / PROBLEM GAMBLING
Setting a Deposit Limit
In order to be able to set yourself a deposit limit, please contact our support team with your account email.
A deposit limit allows you to limit the amount of money you can deposit during a calendar month. You are therefore in full control of your money and the maximum amount you can spend.
Once your deposit limit is reached, you will not be able to deposit any more funds or take advantage of selected promotions for the remainder of the deposit limit period.
In line with regulations any deposit limit increase or removal will only take effect after 24 hours.
How can you close your account?
Whilst we would not like to see you close your account, we will always follow your wishes. If you would like to go through with an account closure, we always welcome feedback and would be grateful if you could provide a reason for your decision.
In order to close your account, please contact our support team with your request.
Your request will be completed as quickly as possible, usually within 1 working day.
Take A Break
If you are looking to take a short break, for whatever reason, we can suspend your account and remove you from our mailing list for the duration of this break. We can suspend your account for a period of 24 hours, 48 hours, 1, 2, 3 or 4 weeks, in fact, anything up to a maximum of 6 months.
Taking a break cannot be reversed and your account will not be accessible until the specified period has expired, so please bear this in mind when selecting your break period.
Your request will be completed as quickly as possible, usually within 1 working day.
Advice & Support
If you are worried about your gambling or if you are affected by someone else's gambling, you can contact:
* GamCare: A charitable organisation that provides help and counselling to those with gambling problems. To speak to someone, visit the GamCare website or call their confidential helpline on 0808 8020 133.
Alternatively, if you would like to talk to Gamcare staff or other people who are concerned with their gambling difficulties, you can now take part in the Gamcare Forum.
* Gordon Moody Association online at www.gamblingtherapy.org. See https://www.gordonmoody.org.uk or call 01384 241292 for details of the help and treatment they provide.
* Gamblers Anonymous at www.gamblersanonymous.org.uk
* Gam-Anon at www.gamanon.org.uk or on 08700 50 88 80. Gam-Anon deals specifically with friends or family of people who have issues with their gambling.
* The Samaritans at www.samaritans.org.uk or on 08457 90 90 90 (UK)
If you are looking for information and advice on dealing with debt, you can speak to:
* Citizens Advice at www.citizensadvice.org.uk
* The National Debt Helpline www.nationaldebtline.co.uk or on 0808 808 4000
* Regarding 100% First Deposit Bonus, player needs to purchase a minimum of 20 in the account currency and wager 55 times the amount of deposit and bonus before making any withdrawals.
* Regarding Free Spins or any other Free Money voucher for LlamaGaming.com, player needs to wager 55 times the amount of the bonus and deposit before making any withdrawals, unless otherwise stated in the bonus terms. Player will also need to provide a scanned copy of photo ID, which would have to be sent upon request. In the case of non-deposit bonuses, coupons or vouchers, a minimum deposit of 20 in the account currency must be deposited before a withdrawal can be made. This is to ensure that the account holder is a real person and that the bonus is not being abused.
* Regarding 50% extra bonus for LlamaGaming.com on top of the first deposit bonus, players need to wager 77 times the amount of the deposit and both bonuses before making any withdrawals. A minimum deposit of 100 in the account currency must be deposited before a 50% bonus will be applied to your original first deposit and bonus. Example: Player deposits 250 and receives 100% bonus, total 500. With the extra 50% deposit bonus you will receive another 50% of your deposit, total now in your account 625.
* Bonus funds may not be withdrawn. When a withdrawal is processed, any bonus amount used in the generation of the withdrawal will be removed prior to processing.
* Bonuses last for a maximum 7 day (1 week) period from the time it is added. All funds must be used within this time - to a point where the account balance reaches zero, either through play or a successful withdrawal - otherwise all winnings will be forfeited and the bonus will be removed; leaving the initial deposit in the account less any used funds.
* In the interest of fair gaming in order to cash out any amount of money you must wager the required amount listed on the bonus terms page, unless specifically stipulated in writing by an approved representative of LlamaGaming.com. If you opt in for the bonus, you cannot withdraw any amount from your account until you have met the wagering requirements.
Your bonus can be used with all games, but each game type has a contributory percentage that it makes to the wagering requirements before withdrawals are allowed.
The contributing percentages of games towards the wagering requirements are as follows:
100% on all slot games
0% on all live games, video poker and table games.
* The Player acknowledges that in order to be eligible for any promotion or bonus they must be playing with the primary currency used in the country where they have a registered address and are playing from. This means that if you live in the UK, you must play in Pounds. If you live in any country where the native currency is Euro, this is the currency you must play in and if you live in any country with another primary currency, you must play in USD. The casino reserves the right to withhold bonuses and any winnings resulting from deposits in any currency made in contradiction to this condition.
* Please note - the maximum withdrawal amount from funds won using up to a 200% deposit bonus, coupon or voucher is 5,000 in the account currency; for a 200% or greater deposit bonus, coupon or voucher is 10,000 in the account currency. For a non-deposit bonus, coupon or voucher it is 15x the bonus, coupon or voucher value. Maximum win from non-deposit free spins is 50 in the account currency. Maximum win from non-deposit slot bonus is 50 in the account currency.
* New Players
o Jackpots: Paid in full regardless of the size of deposit
o Regular play: Maximum win is 3 times the value of the deposit until you become a regular player at LlamaGaming.com
§ VIPs are not included in this definition
§ 3 deposits of 500 euros each has a maximum win of 4,500 euros until becoming a Regular Player
§ If the player wins a jackpot this is paid in full regardless of the size or number of deposits
* Regular Player definition
o A regular player is defined as a player that has made 3 deposits or more with minimum value of 50 $€£ per deposit and has played through all 3 deposits until funds have run out or a withdrawal is made.
o If a player has made more than 3 deposits cumulating in more than 150 $€£, they become Regular Players
§ VIPs are not included in this definition
* The maximum rolling monthly withdrawal amount from any account is 10,000 in the account currency. Any requested withdrawals of a higher value will have the difference refunded back to their account and it will become available for a withdrawal request 31 days later. For example, a processed withdrawal request of 12,000 will result in a successful withdrawal of 10,000 and 2,000 returned to the account. Note, this does NOT apply to progressive jackpots, which are paid in full.
* Players deemed at the sole discretion of LlamaGaming.com to be adopting a low risk betting strategy to clear wagering will have the bonus along with the winnings removed. This includes, but it is not limited to, betting on red and black.
* Upon making a withdrawal, your account will be checked against all Terms and conditions to ensure that they have been met correctly.
* All promotions are available only once per person, family, household, address, e-mail address, credit card number, and environments where computers are shared (university, fraternity, school, public library, workplace, etc).
* Deposit bonuses can only be added retrospectively if your request to support is sent before using any funds of the deposit. They cannot be added after any part of the deposit is used. If a bonus is required on a deposit and has not been applied for any reason, ensure that you contact support before you use any part of the deposit.
* All customer offers are limited to one per person, family, household address, email address, telephone number, same payment account number (e.g. debit or credit card, neteller etc), and shared computer, eg. school, public library or workplace. We reserve the right to withdraw the availability of any offer or all offers to any customer or group of customers. Offers only apply to customers who have made a real money deposit with LlamaGaming.com.
* Where any term of the offer or promotion is breached or there is any evidence of a series of bets placed by a customer or group of customers, which due to a deposit bonus, enhanced payments, free bets or any other promotional offer results in guaranteed customer profits irrespective of the outcome, whether individually or as part of a group, LlamaGaming.com reserves the right to reclaim the bonus element of such offers and in their absolute discretion either settle bets at the correct rates, void the free bets or void any bet funded by the deposit bonus. In addition LlamaGaming.com reserve the right to levy an administration charge on the customer up to the value of the deposit bonus, free bet or additional payment to cover administrative costs. We further reserve the right to ask any customer to provide sufficient documentation for us to be satisfied in our absolute discretion as to the customer's identity prior to us crediting any bonus, free bet or offer to their account.
* If the value of a deposit is not played through in full before a withdrawal is requested, LlamaGaming.com reserve the right to make a charge to the customer's account to cover all reasonable costs relating to both the deposit and withdrawal. If necessary the value of the withdrawal requested may be reduced accordingly. If the deposit method of the account is Ukash or Paysafecard and the value of a deposit is not played through in full before a withdrawal is requested, or there is any evidence of a series of bets placed which results in guaranteed customer profits irrespective of the outcome, or where all the wagering is determined to be low risk, LlamaGaming.com reserves the right to request a receipt showing proof of purchase of the voucher before any withdrawals are processed.