Welcome to LlamaGaming.com. We want you to have fun whilst you are here. Since this is an online gaming website, there are a number of laws and regulations that regulate our activities. We will explain the rules as clearly as possible in these general terms and conditions (The "rules"). Thank you for taking the time to read through the rules of LlamaGaming.com This way we can inform you about what you may and may not do whilst using the website and products, how we use your personal information and how we manage the website. We have done our best to keep the tedious, legal information as short as possible.
The rules are a binding agreement between us. By clicking the button and approving the rules when you create an account, you certify that you have read and approved the terms and conditions. If you do not accept and approve of the rules, do not register or continue using the site. Everything changes every now and then and we can change these terms at any time. In the event of any such changes, we will update them here. We have the right to change them at any time.
You see the following terms used in the Rules:
"Bonus" Consisting of all promotional offers that bring a specific reward, including but not limited to: welcome offers, reload bonuses, deposit bonuses, free spins, free bets and risk-free plays.
Game Consisting of Lottery and all other games on our website (where mobile or any other platforms are included). The term "games" may refer to any of these. We may add or remove games to the website at any time.
"Rules" We refer to these terms and conditions that you approve of when using the website.
http://www.llamagaming.com/, Consisting of any apps and mobile versions of this and any other subdomains to 'www.LlamaGaming.com'
"We" The license and platform is held by Bunbury Ventures BV95 srl. The registered address is District 1 San Pedro, Los Yoses, Costa Rica. All rights reserved. LlamaGaming.com is not connected to or approved by any of the companies, organisations, or any other bodies that related to any of the games used. EuroMillions is the trademark of Services aux Lotteries on Europe.
"You" The one using the website.
"Your / Yours" Has its usual meaning-in relation to you.
"Your Account" / "Account" Your user/gaming account on the website.
As we are a provider of online games, we are obligated to inform you of the following:
We are licensed and regulated in Costa Rica via license 1-1054-0093.
To play the games on the website you must:
6.1.1 Click the 'Signup' button.
6.1.2 Complete the registration form, as follows:
7.1 You must register and play from your own account only. You may not play on behalf of anyone else.
7.2 You must keep your login credentials safe and secure and not share them with anyone. If you share your login credentials with someone, even if by accident, you will be held responsible for any misuse or incorrect use of your account.
7.3 You must always keep your accounts personal and contact data updated with the correct information.
7.4 If you realise that the information you have entered upon registering is incorrect, you must notify us immediately or immediately change the information.
7.5 It is your responsibility to know if your activity on the website is legal in the country in which you are playing.
7.6 You may only have one account on the website. If you have more than one account, you must notify us immediately.
7.7 You can access all games on the website as long as you have sufficient funds in your account, otherwise you will need to make a deposit.
7.8 You may not transfer or receive funds from one user account to another and / or transfer, sell or purchase user accounts.
7.9 You may not use any technical errors or vulnerabilities to your advantage. We have the right to cancel and withdraw any winnings you have received in this way.
7.10 You may not be involved in any fraudulent, secretive, cheating or any other illegal activities related to your (or third party) use of the website. You may not use any methods or technologies using software or hardware devices to aid you in participation in games on the website.
7.11 Currency fluctuations may occur.
8.1 We may refuse the opening of an account for any reason.
8.2 We may suspend or close your account as a result of a violation or suspected breach of this agreement or for any other valid reason. If you have been inactive for more than 6 months, we may close and confiscate the funds in your account.
8.3 We are aware and fully understand that mistakes and spelling errors may occur. We therefore, have the right to close your account, and retain any funds, if we detect that the information you have provided at the time of registration is incorrect.
8.4 If you attempt to open an account in addition to your original account, we will block or close the new account. We can also block or close your first account. If we leave your first account open, your remaining deposits will be transferred from any additional accounts, if any, to your original account. We will deduct an administrative fee of 10% (a minimum of 30 EUR) for each additional account that has been opened. We may also deduct additional fees under these rules.
8.5 If we detect that there is more than one account registered within your household, we may block or close all of these accounts.
8.6 We provide no credit except bonuses or promotions. The balance on the account earns no interest. We cannot be treated as a financial institution.
8.7 If we find that you are using the website in any way that it is not intended for, in order to earn money, we will adjust the account so that anything that may be earned from such activity will be removed. The account can be permanently closed.
8.8 We may refuse, terminate or limit a game or bet for any reason.
8.9 We declare a game or bet completely or partially void / (and / or close the account) if we believe that any of the following is true:
The cryptocurrency payment method can be found under the "Deposit Money" page on the website.
When you select the cryptocurrency payment method, you agree to the terms of that payment method and all applicable fees (if any), approve the payment method is valid, that the payment account address belongs to you, and that you are entitled to use the payment address.
It is illegal to deposit money that has been obtained illegally.
We reserve the right to change currency on our customers' accounts without notice.
In regard to all syndicate (group play) products:
All wins, including jackpots, are capped at a value of ten million Euros (10.000.000 €). This means that should a lottery jackpot be won, then ten million Euros (10.000.000 €) will be the maximum amount paid out.
In regard to all single line bets:
All wins, including jackpots, are capped at a value of fifty million Euros (50.000.000 €). This means that should a lottery jackpot be won, then fifty million Euros (50.000.000 €) will be the maximum amount paid out.
Once the result of a game you have participated in has been determined or when we can confirm the outcome of an event, any winnings will be made available to you on the account.
If, by mistake, we credit your account with winnings not belonging to you, these will be relinquished from the account. If you have withdrawn such profits before we have become aware of the error, you must immediately inform us. You will have to return the winnings. If you do not, we will take legal action to recover this debt.
You may withdraw any amount up to the balance shown in 'Available funds' in the account by requesting a valid withdrawal. Withdrawal requests are only made through the website.
You agree that funds in the account may only be used to play the games provided on the website. If you request a withdrawal without having converted an amount equal to or greater than the amount entered, we will charge a fee. We may reject a withdrawal request if we suspect that funds are taken out on fraudulent or money laundering grounds.
You may withdraw 500,000€ (or equivalent based on the current exchange rate on the day of your withdrawal request) in a 24-hour period, unless a larger amount has been approved by us. We may charge a withdrawal fee. Major jackpot withdrawals can take up to 1 month to be paid as all jackpots are fully insured.
We may request that you correct your withdrawal or cancel it in accordance with anti-money laundering rules and / or legislation. Cancellation of a withdrawal (whether made by us or yourself) does not entitle you to any compensation if you decide to continue playing with the funds on the account before a withdrawal has been completed.
10.1 You can close your account at any time by contacting our customer support team directly at: email@example.com
10.2 If you decide to close your account with us:
You must contact our customer support team and specifically request the closing of your account. We will transfer all funds from the account (subject to deduction of relevant withdrawal fees).
If you participate in a lottery, you cannot close your account during the time the lottery draw is in progress.
10.3 If your reasoning for closing the account is because you have a misuse problem, please check our Responsible Gaming Rules.
11.1 An inactive account is an account that has a cash money balance that has not been used for an uninterrupted period of 6 months.
11.2 If you log in before the account becomes inactive, after we have charged an administrative fee, the account will no longer be charged with any further administrative fees. You can also request a full refund of the administrative fees by contacting our customer support team. The inactivity period begins from your last login date.
11.3 If your Account becomes inactive and we are unsuccessful in contacting you, we will transfer your remaining balance to the relevant regulatory authority, if required by applicable law (depending on where you live).
12.1 Bonuses are only valid once per person, family, household, address, email address and / or IP address.
12.2 You always play using your cash money balance first, before you start playing using your bonus funds.
12.3 Deposit and Reload Bonuses must be activated manually by you for the account. Unless otherwise specified, you can do this after you log in to the account and enter the amount needed to get the bonus. Transfers or Deposit Bonuses can only be activated when a cash money balance is available on the account. If you play with any of your funds before claiming the bonus, lost funds cannot be used to activate the bonus.
12.4 When claiming a bonus, your cash money balance, bonus and all winnings generated by them will remain bonus funds and cannot be withdrawn or bet on other products until the wagering requirements have been met.
12.5 All bonuses have a wagering requirement that must be met within a certain timeframe before any winnings can be withdrawn. The total wagering requirements for all bonuses are always stated in the terms of that bonus. Failure to meet the wagering requirement results in the bonus and any possible winnings from that bonus being forfeited.
Bonus Contributory Percentage:
Your bonus can be used with all games, but each game type has a contributory percentage that it makes to the wagering requirements before withdrawals are allowed.
The contributing percentages of games towards the wagering requirements are as follows:
100% on all slot games
50% on syndicate lotto purchases
10% on individual lotto purchases
2% on all other games.
12.6 Wagering Requirements:
All 120% deposit bonuses have a wagering requirement of 30x deposit/bonus.
All 100% deposit bonuses have a wagering requirement of 25x deposit/bonus.
All 50% deposit bonuses have a wagering requirement of 12x deposit/bonus.
All 20% deposit bonuses have a wagering requirement of 5x deposit/bonus.
12.7 Temporary one-time bonuses will have a wagering requirement of 3 times the bonus amount, unless stated otherwise.
12.8 Any winnings from free spins must be wagered 20 times within 2 days in order for you to be able to make a withdrawal of any winnings, unless stated otherwise. Maximum win with a no-deposit bonus is €100 or equivalent. Maximum win with deposit bonus is 15x the deposit amount; this does not include slot progressive jackpots which are fully paid. Maximum win from free lottery lines is €1000.
12.9 Please note, if you have multiple active bonuses in your account with wagering requirements that have not yet been met, these will accumulate. This means that you must complete the wagering requirement individually starting from the first active bonus received. Once you have successfully converted your first active bonus, you may move on to the next.
12.10 Risk-free bets on any game (e.g. proportional play on different results in the same hand/game so that "action" is created without risk) are not eligible for this bet condition. Examples of risk-free bets are wagers on red and black at the same time in Roulette and games on 'player' and 'bank' at the same time in Baccarat. All players who are detected to be in collusion, such as a person who bet on the player and a person who plays on the bank, will have their accounts closed indefinitely and all funds will be retained.
12.11 If you cancel the bonus / free spins, you lose the bonus / free spins and all winnings generated from the bonus / free spins.
12.12 We have the right to refuse a player the right to use a bonus or change the bonus (including cancelling it) if we believe that: The bonus is abused (our definition of abuse includes a player using promotional offers without ever risking their own funds); technical problems that have arisen in connection with the bonus; for some reason, the bonus cannot be implemented as intended.
12.13 Employees of 'Bunbury Ventures BV95 srl', its licensors and licensees, distributors, resellers and subsidiaries are not entitled to receive any kind of bonuses.
12.14 If there is evidence of abuse or fraud, we will close your account and retain existing funds.
12.15 Unauthorised gambling. We may at any time decide to review game history and game transactions and / or monitor your use of bonuses or free spins. In the event of suspicion of unauthorized gambling (as defined below), we reserve the right to disqualify you from a free spins campaign or bonus, or other type of campaign, and / or retain all deposits and / or winnings and / or close your account. Unauthorised gambling is considered as bonus-misuse and is prohibited on the site. Unauthorised gambling may include (but is not limited to): low margin games, equal bet games, non-risk games and full or half-bet games. This is regarded as unauthorised gambling when it happens consciously in order to utilise and take advantage of bonuses. It is also considered unauthorised gambling to:
13.1 Gaming can be addictive. If you need help to suppress such an addiction, please click on this link that will take you to our Responsible Gaming page: https://www.llamagaming.com/en/responsible-gambling. Always gamble responsibly.
You can set limits on your account. These limits are as follows:
13.2.1 Deposit limits
You can choose to limit your maximum losses. The limits block additional deposits that are made if your deposit limit (deposits minus withdrawals) as specified, has been exceeded for the selected time period. Not applicable to lottery games.
13.2.2 Time limits
You can request to change the limits by notifying us by email. The increasing of a limit will only be taken into effect after seven (7) days. Decreasing limits will be taken into effect immediately.
13.3.1 You can choose to completely exclude yourself from games on our website. You are required to email us at: firstname.lastname@example.org. The email must specify the period of time in which you wish to exclude yourself. This will enable the account to be automatically re-opened once the exclusion period is over
13.3.2 You cannot open an additional account on the website if you have chosen to self-exclude.
If we conclude that gambling will cause you financial or personal difficulties, we may close your account. You will be unable to open a new account. Doing so will be at your own risk and we cannot be held responsible.
We do everything we can to avoid technical errors. However, it's not always possible. We must therefore state the following:
14.1 We hold no responsibility for any 'down-time' the website may incur, for server interruptions, buffering or any technical or political interference with the game. It is solely at the management's discretion, whether they decide to credit any refunds.
14.2 We hold no responsibility for damages or losses considered to be illegal or alleged to have occurred or in connection with the website or its content, including but without being limited to:
15.1 Our goal is to provide the best customer experience in the industry, which is why we are striving to ensure that you will not have any reason to complain. Should you nonetheless have a complaint with us, you can contact us here:
16.1 When you contact us, please refrain from using the following:
18.1 You use the website and participate in the games at your own risk. The website and the games are provided "as seen". The only promises we provide regarding the website are listed in these rules. We do not guarantee (in short - we give no legal promises) that:
19.1 If we suspect that you have violated these rules, we may refuse to open an account. We can also choose to suspend or close an account. We can also retain the entire balance on an account (including any deposits) and deduct any money or damage you owe us from the available funds on the account.
19.2 We also have the right to suspend or close an account or cancel any bets if:
20.1 We are also the sole owner of the brand "LlamaGaming.com" and the logo "LlamaGaming.com". Any unauthorised use of the trademark "LlamaGaming.com" or the "LlamaGaming.com" logo may result in prosecution.
20.2 www.LlamaGaming.com is our "uniform resource locator" (URL). No unauthorised use of this URL on any other website or digital platform may be made without written consent. Links to the website and its pages may not be included on any other website without written consent.
20.3 We are the owner of the legitimate license for the rights to the technology, software and business systems used on the website.
20.4 The content and structure of the website's pages are subject to copyright © and database rights in our name. Copyright on the site including all text, graphics, code, files and links belongs to us. The site may not be copied, transferred or stored in part or in its entirety without written consent. Your registration and your use of the website do not assign any rights whatsoever to the intellectual property rights contained on the website.
20.5 You agree not to use any automatic or manual devices to monitor our web pages or any content therein. Any unauthorised use or copying may result in you being prosecuted.
If any of the provisions of these rules are deemed to be illegal or unenforceable, such provisions shall be severed from these rules and all other provisions shall continue to apply, unaffected by such separation.
22.1 The rules constitute the entire agreement between us regarding this website. Except in the event of fraud, they terminate all previous communications and suggestions, regardless of that being electronic, oral or written between us.
22.2 A printed version of these rules and all communications given in electronic form shall be legally permitted in legal or administrative negotiations.
We may assign or delegate this agreement. You may not assign or delegate this agreement.
You should be aware that your funds are not protected in the case of insolvency and, therefore, your funds may not be refunded to you if we become insolvent. However, jackpot wins are separate, fully insured, and would be covered.
25.1 These terms are in accordance with Costa Rica's laws and the parties agree that they will obey the jurisdiction of Costa Rican courts.
25.2 These Rules may be published in several languages. Only the English version constitutes the legal basis for the relationship between us, but all versions reflect the same principles. Translations to other languages are done as a service and in good faith. If there are any discrepancies between the English version and a translation, the English version will always take precedence.
Game specific rules
The rules contained in this section refer to specific games. We sometimes use games provided by other companies and they ask us to include these rules within our own rules. Sometimes there are rules that are so specific to a certain game that you must be aware of them before playing the game. All the rules are contained in this section. When you play any of the games, it means you agree to the game rules.
26.1.1 When playing a so-called Subscription Lottery, the player undertakes to purchase entry to a predetermined number of lotteries for a predetermined number of months. The number of lotteries can vary. Prices for these lotteries vary from campaign to campaign.
26.1.2 Terms of retaining profits / suspending accounts if a payment is not received on time, or there have been other irregularities in a user account, we reserve the right to deny a player's access to an account, and to suspend ongoing transactions or bets. The player is asked to contact customer support for further details and advice on how to resolve this problem. Should the player fail to meet the requirements set by us to reopen the account, we reserve the right to permanently deny the player access to gaming on all our licensed trademarks.
26.2 Login Details; if you have not received these within 2 days, it is very important that you contact us in order for us to resend them to you. This is not a reason for direct suspension.